Service Desk

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We believe that Service Desk acts as the face of the IT Department of any Organization. It is not only the nerve center of the IT support services but it actually controls the perception of the IT services provided by an IT Department.

We have trained resources who act as the First/Single Point of Contact for the End Users. This team not only emphatically takes care of the elementary issues at the First Level but also follows up High Priority Incidents with Level 2 technical teams and drives them to closure.

Our Service Desk has laid down process which increases FCR at Desk year on year.


Prolansys is an endeavor to usher the benefits of technology blended with strong processes to the medium and small enterprises to reduce their IT operations cost and help them to create value for their customer.



  • Surajkund Road ,
       New Delhi, India
  • Phone: +91 11 647 87400
  • Email: